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For further information regarding any of our products or services, please do not hesitate to contact us. We're always here to help.
If you'd like a quote for a particular order before shopping with us, send an email directly to:
janegaul@live.co.uk |
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Terms and Conditions
Ordering From Oxford Print:
Browse through our website and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the confirmed Paypal address shown when payment is made. Please check this to make sure it is your current address!
Delivery schedule:
We try to process all orders, where possible, within 5 - 10 working days, but this depends on the size of the order etc. We post all items 1st class once we have finished printing them, and obviously this can take between 1-2 days for the Royal Mail to deliver. If you have a firm date when you need an item for, please email first as we will let you know whether this is possible. For larger orders we use Parcelforce or DHL.
Payment:
We accept payment by Cash, Cheques (sent by registered mail). We also accept PayPal, safe online payments that allow you to pay with your credit or debit card.
Packaging:
At Oxford Print, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out, free of any charge.
Deliveries to UK mainland (inc. Northern Ireland):
For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email Oxford Print for a quote. Items mailed within the UK will normally be sent first class recorded delivery and insured for £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Oxford Print reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
Overseas & non-mainland UK:
We do not accept orders from outside the UK.
Returns:
Plain Items. If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate. For personalised items we do not accept returns, unless we have made an error in the order, in which case we are happy to refund.
We reserve the right to cancel and refund any orders. E&OA.
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